July 2026: Resource Operating Hours & Out of Service
3 July 2026
Highlights
Resource Operating Hours & Out of Service
Every room, chair and piece of equipment can now keep its own schedule — a recurring weekly pattern of operating hours plus one-off custom hours for specific dates — and be marked out of service for maintenance, servicing, cleaning or repairs. Leave a resource without a schedule and it simply follows your business opening hours. While a resource is outside its hours, out of service, or blocked for a time, online booking automatically removes the slots that depend on it (unless another eligible resource is free), so nothing self-service gets booked when the equipment is unavailable.
Resources
Give any resource its own operating hours — a recurring weekly pattern (which days, and the start and end times each day), plus one-off custom hours for a specific date. Perfect for a hydrotherapy pool that only opens on weekdays, or a treatment room with different hours to the rest of the business. A resource with no schedule of its own keeps following your business opening hours, so you only configure this where it matters.
Mark a room or piece of equipment out of service for a stretch of time — all-day or a partial window — with a reason (maintenance, repair, cleaning, deep clean or other) and an optional note. While a resource is out of service it can't be booked, and online booking hides any slot that needs it. For a shorter one-off closure you can block a resource directly on the scheduler instead, the same way you block out time for a team member.
Resource-only services — float tanks, saunas, tanning beds, infrared pods — now check the resource's own schedule as well as its capacity when working out availability, so a resource that is closed, out of service, or blocked never gets offered online. Clients still never see resource names or schedules; they simply see the times that are genuinely available.
Scheduling & Booking Policies
- EnhancedAsk waitlist clients to confirm — without chasing everyone else
When you book a client in from the waitlist, the appointment is now created as "pending confirmation" by default — the client gets a link to confirm they still want the slot — while your regular bookings stay confirmed the moment you make them. You choose the status on each booking right in the appointment form (Confirmed, Pending Confirmation, or Pending Approval), so you only ask a client to confirm when it actually helps, rather than turning confirmations on for every appointment.
- EnhancedTime slot interval moved to Booking Policies
The time slot interval — the spacing between the start times clients can pick when booking online — now sits with your other online-booking policies under Settings → Booking Policies, right next to the schedule-gap controls. Same setting, a more logical home.
- FixedScheduler availability & late-night appointment fixes
The greyed-out unavailable hours on the scheduler now appear correctly the moment the page loads — no more waiting until you switch days and back. The "outside range" indicator now lists exactly which appointments fall outside your visible hours and shows what expanding the view will do before you confirm it. And appointments that run past midnight — a late service, or a sequential bundle finishing after 12 — now book, reschedule and display reliably right across the scheduler.
Loyalty & Payments
Loyalty points are awarded the moment a sale is completed — on appointments and walk-in or retail sales alike — and calculated on the net amount your client actually pays after any discounts or reward redemptions. Prepaid packages earn their points up front when purchased, and family bookings split points between members based on each person's own spend. It's the same points-per-dollar you already set; it simply earns everywhere money changes hands, and a discount never earns points on itself.
Where the law restricts passing card-processing fees on to clients, Bella now takes care of it for you. Fee pass-through is switched off in the United Kingdom, and — ahead of the Reserve Bank of Australia's ban on card surcharging from 1 October 2026 — Australian businesses see a heads-up in payment settings, and Bella stops passing card fees automatically on the day the ban takes effect. Australian businesses can still pass fees until then, up to their cost of acceptance. Everywhere the practice is permitted, nothing changes.
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