Allied Health Practice Scheduling

Create initial assessment and follow-up variants for each service. The system automatically shows the correct option based on whether the client is new or returning - right duration, right price, no human decision required. Works across online booking and manual bookings.

Build custom forms with ten field types (short text, long text, single choice, multiple choice, dropdown, yes/no, signature, file upload for photos and PDFs, info blocks, and Client details, which pre-fills from the client record). Attach to services, send automatically before appointments, and store submissions against client profiles. Set frequency to "once" for intake or "every time" for per-session consent.

Add the ready-made SOAP note template from Forms: 52 fields across Subjective, Review of systems, Objective, Assessment, Plan and Follow-up, with only the chief complaint required. Or build your own note form. It is a team member form, so your team fills it in from the appointment or the client's profile, it stays on the client's record, and it is never sent to the client or shown in their account. Each note records who filled it in, and you can print it or export to CSV. Professional plan.

Add each practitioner's registration or provider number to their profile as a receipt note and it prints beneath their name against every service they performed. Clients get an itemised receipt by email and in their online account, and claim from their private health fund or insurer themselves. Bella does not connect to on-the-spot claiming such as HICAPS or Medicare.

Require deposits for initial assessments via Stripe. Clients pay when they book online - those who've committed financially are far less likely to no-show. Deposits are applied to the session fee at checkout. Clear cancellation terms are displayed at booking.

Create packages for treatment courses (5, 10, or 20 sessions). Clients purchase upfront at a discounted per-session rate. The system tracks remaining sessions and offers redemption at checkout automatically. Expiry dates prevent indefinite liability.

Clients self-schedule 24/7 from your booking page. Set minimum notice periods per service (e.g., 24 hours for initial assessments) to ensure intake forms are completed before arrival. Buffer time protects gaps between appointments for notes and room turnover.

SMS and email reminders at configurable intervals reduce no-shows by 30-50%. Customise message content to include practical instructions (what to wear, where to park, reminder to complete intake form).