Appointment & Booking Software for Hair Salons

Yes. Clients can book multiple services in a single appointment. The system calculates the total time required and shows only available slots that can accommodate the full service duration.

Create pricing tiers (e.g., Junior, Senior, Master) and assign different prices for the same service based on stylist experience level. Clients see the appropriate price based on which stylist they select during booking.

On all plans, require deposits (fixed amount or percentage) when clients book online. Set cancellation periods and fees. If clients cancel with less than the required notice, fees are calculated and refunds processed automatically via Stripe.

Yes. Store detailed client notes including colour formulas, preferences, and treatment history. Attach documents like consent forms and before/after photos to client profiles.

Configure SMS and email reminders to be sent before appointments (e.g., 24 hours and 2 hours before). Templates are customisable with variables like client name, date, time, and services. Include one-click confirmation links to reduce no-shows.

Yes, if you enable this option. Clients can view stylist availability and book directly with their preferred professional. You can also disable this and assign stylists yourself.

32 reports, including Appointments summary, Service bookings, Cancellations, Sales summary, Payments, Service & product sales, Services sales, Products sales, Team member sales, Team Member Utilisation, Team Member Days off, Client retention, Booking source, Gift cards, Loyalty, Discount summary, and Attendance. All support date filtering and CSV export.

Yes. When your schedule is full, clients can join a waitlist with their preferred times and services. When cancellations open slots, you can convert waitlist entries to appointments.

Bella Booking captures incomplete bookings automatically - a rare feature in salon software. When an authenticated client adds a service online and leaves without confirming, their selection is saved as a draft, marked with the step they stopped at. You see the count on a dashboard card and the full list in the Waitlist panel, on its Incomplete bookings tab. Enable the automatic reminder and a client who reached the Review step gets an SMS or email with a one-tap resume link. Most booking systems don't recover these abandoned bookings at all - compare on our comparison pages.

Yes. When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes - the optional Messages Plus add-on gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send SMS and email campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business - schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email. With Messages Plus, Bella also drafts your marketing-campaign emails from a one-sentence brief and checks every campaign for deliverability before it sends.

Yes. With Messages Plus, describe your email in a sentence and Bella drafts a subject and body - grounded in your salon's own description. It is a first draft you edit and make your own, never auto-sent. Before any campaign goes out, Bella checks it: SMS against anti-spam rules and email for spam-trigger words and deliverability, so your promotion lands in the inbox rather than the spam folder. Serious problems are flagged to fix; smaller ones appear as warnings.

Create recurring subscription plans - for example, a monthly blowdry membership or unlimited colour touch-ups at a flat rate. Billing is handled automatically through Stripe with 9+ frequency options from weekly to annually. Clients purchase memberships through your online booking page and view plan details, track included sessions, and check their next billing date through the My Membership portal.

Yes. On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes. When digital tipping is enabled, clients can leave tips for their stylist after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified. Tipping is part of the review-and-tip flow, which comes with client reviews - a Professional-plan feature.

When you configure a colour service, you can set a processing time where the colour develops. During processing, the stylist is freed up in the schedule to take a quick blowdry, fringe trim, or other short service. The client remains in the chair, but the stylist's calendar shows available slots - maximising your chair utilisation without double-booking.

Yes. Bella Booking serves hair salons worldwide. Pricing is in USD outside Australia and New Zealand, and support covers multiple timezones. Card payments cost Stripe's standard rate for your country plus Bella's 1% platform fee: in the US, 2.9% + US$0.30, so 3.9% + US$0.30 in total. Your prices, taxes and receipts follow your own country and currency.

Every client profile has a detailed notes section where you can record colour formulas, mixing ratios, developer volumes, and processing times used at each visit. Notes are organised with three visibility tiers - client-level notes that persist across all appointments (ideal for base formulas and allergies), appointment-level notes for one-off adjustments, and notes visible in both contexts. When a client returns, the stylist sees their full colour history before the appointment starts. You can also attach before-and-after photos to each appointment for visual reference. This means a different stylist can pick up where the last one left off, and you never lose a formula when a team member leaves.

Each team member has default working hours that repeat weekly - set their regular days and start/finish times once. For variations like alternating Saturdays or seasonal hours, use custom working hours to override specific dates without changing the default pattern. Time off (annual leave, sick days, personal leave) is managed separately and automatically blocks bookings for those dates. The team schedule view shows everyone's roster in a grid layout so you can spot coverage gaps at a glance. Online booking respects all of these settings - clients only see slots when their preferred stylist is actually working. Pair this with the Peak hours report to align your roster with actual demand patterns rather than guesswork.

A typical colour-and-cut appointment involves multiple stages with different timing requirements. When you set up a colour service, you configure the active application time plus a processing time - during processing, the stylist is freed up in the schedule to take a quick blowdry or fringe trim while the colour develops. The client stays in the chair (blocking the resource) but the stylist's calendar shows available slots. For cut-and-colour bundles, you can set the service order and add processing time between steps. Buffer time before and after the appointment handles setup and cleanup. The system calculates the total duration accurately, so when clients book a bundle online, they only see slots where the full sequence - application, processing, cut, finish - fits without overlap.