Booking Software for Physiotherapy Clinics

Yes. Create custom intake forms, health history questionnaires, injury assessments, and consent forms with electronic signatures. Auto-send forms to patients before their first appointment. Supported formats for file attachments include PDF, DOC, DOCX, JPG, PNG, HEIC, TIFF, and more (max 20MB each) - so iPhone photos and scanned records go straight in.

Yes, on the Professional plan. Go to Forms, choose Add from template and pick the SOAP note: 52 fields across Subjective, Review of systems, Objective, Assessment, Plan and Follow-up, with only the chief complaint required. Reword it, remove what you don't use, or build your own note form from scratch. It is a team member form, so your practitioners fill it in from the appointment or the patient's profile, and it is never emailed, texted or shown in the patient's account. Each completed note records who filled it in and when, and you can print it, save it as a PDF or export to CSV. For anything a form doesn't suit, add a dated note to the patient's timeline, mark up a photo, or attach a file.

Yes. Add each practitioner's registration or provider number to their team member profile as their receipt note, and it prints beneath their name against every service they performed. The receipt is itemised, with the date, the services, the amount paid and your business details, which is what a private health fund or insurer asks for. Patients claim with the receipt themselves: Bella does not connect to on-the-spot claiming such as HICAPS or Medicare in Australia.

Yes. Patients can view available practitioners and book directly with their preferred professional. Assign services to specific practitioners based on specialisations and credentials.

Create packages for multi-session treatment plans - for example, an initial assessment plus 6 follow-up sessions at a bundled rate. Patients can purchase packages online and sessions are tracked and redeemed automatically.

Create recurring subscription plans - for example, weekly sessions billed monthly at a discounted rate. Billing is handled automatically through Stripe with 9+ frequency options. Patients can purchase memberships online and track included sessions through the My Membership portal.

Yes. Schedule treatment rooms and equipment with capacity controls. Auto-assignment ensures rooms are never double-booked. Set how many concurrent appointments each room can handle.

On all plans, require deposits (fixed amount or percentage) when patients book online. Set cancellation notice periods and fees. Automatic refund processing via Stripe when patients cancel within policy.

Yes. When Afterpay (or Clearpay in the UK) is enabled, patients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes - the optional Messages Plus add-on gives your clinic a dedicated phone number with a two-way SMS inbox. Patients can reply to appointment reminders to confirm, and you can send SMS and email campaigns for announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. Bella AI is an assistant you can ask anything about your business - schedules, patients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Yes. On the Professional plan, patients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes. When digital tipping is enabled, patients can leave tips for their practitioner after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified. Tipping is part of the review-and-tip flow, which comes with client reviews - a Professional-plan feature.

Bella Booking captures incomplete bookings automatically - a feature most booking systems don't offer. When an authenticated patient reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Waitlist side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the patient receives an SMS or email with a resume link.

Yes. Bella Booking serves physiotherapy clinics worldwide. Pricing is in USD outside Australia and New Zealand, and support covers multiple timezones. Card payments cost Stripe's standard rate for your country plus Bella's 1% platform fee: in the US, 2.9% + US$0.30, so 3.9% + US$0.30 in total. Your prices, taxes and receipts follow your own country and currency.

Yes. Check a patient in from the scheduler or the appointments list the moment they arrive, and mark their treatment in progress when you take them through - the whole team can see who is waiting and who is being seen, and the appointment changes colour so you can read the waiting room at a glance. The treating practitioner is notified as soon as their patient is checked in. Your Appointments summary report then shows the average wait between arriving and being seen, how long appointments actually run, how consistently your team checks patients in, and how often patients arrive on time - within 10 minutes of their start. Who can check patients in follows your team permissions.

Bella is not clinical practice management: it has no Medicare, DVA or HICAPS claiming and no telehealth. Clinical records are kept with forms your team fills in (a ready-made SOAP note, or your own treatment record), dated timeline notes you can lock, photos you can mark up, and files on the patient or appointment. Bella also includes treatment plans - a personalised, phased programme with recommended treatments and homecare that you publish to the patient and update at each follow-up. If your practice claims through its software, consider Cliniko or Nookal for practice management, and use Bella as a simpler scheduling and payments layer - or choose the clinical platform that best fits your documentation needs.