Deposits, Policies & Online Payments

Stripe charges 2.9% + $0.30 per transaction. Bella Booking adds a 1% application fee. Total: 3.9% + $0.30 per transaction. You can optionally pass these fees to your clients so you receive exactly your service price.

Set a cancellation period (e.g., 24 hours) and a late-cancellation or no-show fee — a percentage of the deposit, a percentage of the booking total, or a fixed amount. If clients cancel with sufficient notice, they receive a full refund. If they cancel with less notice, the fee applies: with a deposit it is withheld from the refund; or, if you protect bookings with a card on file instead, you charge the fee to that saved card when you cancel or mark a no-show.

Yes, within your policy rules. Enable self-service cancellation and/or rescheduling in your booking policies. If a cancellation policy is set, late cancellation (less than required notice) online is only available for appointments with a deposit; without a deposit, clients must contact you to cancel. Reschedule policy is time-based only—no fee; inside the notice window they must contact you. Refunds are processed automatically when applicable.

Yes. Set default deposit and cancellation policies at the account level, then override per service. When an appointment includes multiple services, the most restrictive policy applies (e.g. shortest cancellation period, highest fee). Require larger deposits for expensive treatments or longer notice for complex services.

Yes. Clients save cards from the Payment Methods page in your online booking portal. Saved cards can be used for faster online checkout and can be charged by staff at the point of sale using Card on File.

Card on File lets staff charge a client's saved card during appointment checkout. The payment is processed through Stripe, so it's a real transaction — not just a record. Standard Stripe fees and the platform application fee apply.

Funds go to your connected Stripe account based on Stripe's payout schedule (typically 2-7 business days depending on your region and account history).

When tipping is enabled, clients see a tip prompt after their appointment is checked out. They can select a preset percentage or enter a custom amount. The tip is processed through Stripe and your business and the team member are notified. Tips are included in your regular Stripe payouts.

Integrated EFTPOS and payment terminal support is coming soon. We are building compatibility with Stripe Terminal and other providers including Square, so you can accept tap-and-go, chip, and swipe payments in your salon with transactions syncing automatically.