Bella Booking
Bella Booking
vs
Z
Zenoti

Bella Booking vs Zenoti

Enterprise features without enterprise costs.

An honest comparison to help you choose the right salon, spa or clinic software for your business - whatever its size.

Last updated: 2026-03-07
Try Bella Booking free

Quick facts at a glance

A side-by-side overview of key differences

Prices shown in USD unless marked A$

Feature
Bella Booking
Zenoti
Founded
2021
2010
Headquarters
Sydney, Australia
Bellevue, Washington, USA
Best for
Beauty, Wellness & Health Practices - solo practitioners to multi-location groups
Mid-to-large salon chains, spas, med-spas, and wellness franchises
Monthly Pricing
Starter/Professional
Per their pricing model
Solo (1 team member)
$25
$$$ (Custom quote)
6 team members
$99
$$$ (Custom quote)
12 team members
$99
$$$ (Custom quote)
Commission
0% (never)
0%

Bella Booking: Starter plan for 1-3 team members, Professional for 4+ (unlimited). Competitor pricing from official sources, verified March 2026.

Which is right for you?

An honest look at when each platform makes sense

Consider Bella Booking if...

  • Family and dependent booking, online booking analytics and location-level timing defaults - Zenoti has no equivalent for any of them
  • No annual contracts or implementation fees
  • Transparent, published pricing - no need to contact sales
  • Free 14-day trial with no credit card required
  • Simple setup without dedicated implementation project
  • SMS reminders included (no per-message charges)
  • Zero commission on any bookings
  • Modern, intuitive interface with fast onboarding
  • Family and dependent booking support
  • Waitlist with automatic slot matching
  • Accessibility & personalisation - dark mode, dyslexia-friendly fonts, colour themes, density modes
  • Memberships with 9 billing cycles including weekly/fortnightly (Zenoti: monthly/annual only)
  • AI Assistant for business insights (Bella AI)
  • Attendance tracking with time clock and PIN
  • Service-level deposit and cancellation policy overrides
  • Published flat-rate pricing - $99/month for unlimited team members
  • 30 reports with charts and comparison mode

Consider Zenoti if...

  • You operate a multi-location chain or franchise (5+ locations)
  • You need HIPAA compliance for a medical spa
  • Built-in payroll and commission tracking are essential
  • You need enterprise-grade reporting and business intelligence
  • You need enterprise-grade franchise management with centralised control

We believe in helping you find the right fit, even if it's not us.

Detailed feature comparison

A comprehensive look at what each platform offers

Available
Partial / Limited
Not available

Scheduling & Booking

Feature
Bella Booking
Zenoti
Online booking (24/7)
Available in Bella Booking. 24/7 self-service.
Available in Zenoti. Branded booking page and webstore.
Appointment scheduling
Available in Bella Booking. Drag-and-drop, pick-on-calendar moves with suggested times, Find a time, gap-fill scoring.
Available in Zenoti. Advanced scheduling with waitlist.
Multi-service booking
Available in Bella Booking.
Available in Zenoti.
Waitlist management
Available in Bella Booking.
Available in Zenoti.
Incomplete booking recoveryZenoti has the most feature-complete equivalent - but it's locked behind their HyperConnect AI Concierge add-on on enterprise plans. Bella includes it on all plans including Starter.
Available in Bella Booking. Auto-capture + SMS/email reminder + Waitlist panel with "Book for client" action.
Partly available in Zenoti. Abandoned Checkouts dashboard + SmartBot auto-message, but only as part of the HyperConnect enterprise add-on.
Recurring appointments
Available in Bella Booking. Appointment series: repeat weekly/fortnightly/monthly with availability checks, change or cancel one or all.
Available in Zenoti.
Processing time (bookable gap)
Available in Bella Booking. Bookable gap - client stays, team member free for other appointments.
Partly available in Zenoti. Processing time.
Buffer time before/after
Available in Bella Booking. Before & after - blocks team member and resource for setup/cleanup.
Partly available in Zenoti. Buffer time.
Location-level timing defaultsNo competitor offers location-level default timings with per-service inheritance
Available in Bella Booking. Location-level defaults with per-service overrides and inheritance.
Not available in Zenoti.
Schedule optimisation
Available in Bella Booking. 3 modes: Show All, Reduce Gaps, Eliminate Gaps - per location.
Available in Zenoti. Gap-Free Scheduling dynamically adjusts slots. Enable Efficient Booking for short gaps.
Find a time wizard
Available in Bella Booking. Availability-first wizard with cross-day browsing and gap-fill scoring (Best fit / Great fit / Good fit).
Not available in Zenoti.

Client Management

Feature
Bella Booking
Zenoti
Client CRM
Available in Bella Booking. Profiles, history, notes, documents.
Available in Zenoti. Guest profiles with preferences.
Client history
Available in Bella Booking.
Available in Zenoti.
Intake forms
Available in Bella Booking. Form builder with ten field types including signatures and file upload, auto-send before appointments.
Available in Zenoti. Digital intake forms and consent.
Family/dependent booking
Available in Bella Booking. Book for children, partners, parents, pets, and more.
Not available in Zenoti.

Payments & POS

Feature
Bella Booking
Zenoti
Online payments
Available in Bella Booking. All plans, via Stripe.
Available in Zenoti. Zenoti Payments.
POS / Checkout
Partly available in Bella Booking. Software-based checkout - cash, card, or Card on File (charge saved cards via Stripe); no integrated card reader.
Available in Zenoti. Full POS with hardware support.
Gift cards
Available in Bella Booking. Digital gift cards, both amount-based and service-based, with Stripe payment (Professional plan).
Available in Zenoti. Physical and digital gift cards.
Memberships
Available in Bella Booking. Recurring plans with Stripe billing, 9 billing cycles, benefits with session tracking, online purchase, pause/resume.
Available in Zenoti. Enterprise-grade - tiered, freeze fees, but no weekly/fortnightly billing.
Service add-ons
Available in Bella Booking. Optional or required per service, single/multi-select, price and duration.
Available in Zenoti. Upsell add-ons with AI recommendations.
Deposit collection
Available in Bella Booking. Fixed amount or percentage.
Available in Zenoti.
Afterpay / Buy Now Pay Later
Available in Bella Booking. Afterpay / Clearpay BNPL for deposits, gift cards, and packages (AU, NZ, US, CA, UK).
Available in Zenoti. Afterpay, Klarna, and Affirm via Stripe Express.
Discount reasons at checkout
Available in Bella Booking. Discount reasons at checkout with Discount summary report.
Partly available in Zenoti. Discount management under Marketing. Manual discounts at POS - no reason field at checkout.
Gift card online redemption
Available in Bella Booking. Clients apply gift cards at online booking payment step.
Available in Zenoti. Gift cards redeemable online with balance tracking.

Team Management

Feature
Bella Booking
Zenoti
Staff scheduling
Available in Bella Booking.
Available in Zenoti.
Role permissions
Available in Bella Booking. 4 built-in roles (3 customisable), 50+ granular permissions across 19+ modules.
Available in Zenoti. Granular role-based access.
Payroll integration
Not available in Bella Booking.
Available in Zenoti. Built-in payroll processing.
Commission tracking
Not available in Bella Booking.
Available in Zenoti. Commission rules and tracking.

Communication & Marketing

Feature
Bella Booking
Zenoti
SMS reminders
Available in Bella Booking. 50-500/month included.
Available in Zenoti. Automated reminders (additional cost).
Email marketing
Available in Bella Booking. Email campaigns with audience filters, branded composer or your own HTML (paste a Canva Email design), open/click tracking - unlimited within Messages Plus (fair use).
Available in Zenoti. Campaign builder with templates.
Two-way messaging
Available in Bella Booking. Dedicated number, threaded inbox, auto-handling replies (Messages Plus add-on).
Available in Zenoti. In-app messaging with clients.
Two-way SMS messaging
Available in Bella Booking. Dedicated number, threaded inbox, auto-handling replies (Messages Plus add-on).
Available in Zenoti. HyperConnect with dedicated numbers. Zeenie AI receptionist for auto-responses 24/7.
Dedicated business phone number
Available in Bella Booking. Your own business number - clients see your number, not a platform number (Messages Plus add-on).
Available in Zenoti. Dedicated numbers via HyperConnect.
Auto-reply handling
Available in Bella Booking. Keyword-based: YES/Y confirms (your own Confirmed message replies), NO flags for follow-up or cancels per your setting, STOP unsubscribes.
Available in Zenoti. Configurable keywords (up to 5 confirm + 5 cancel phrases) with auto-status update.
Bulk SMS campaigns
Available in Bella Booking. SMS and email campaigns with audience filtering (incl. birthdays this month/week) and scheduling (Messages Plus add-on).
Available in Zenoti. Bulk SMS blasts including waitlist-targeted gap-filling campaigns.

Business Management

Feature
Bella Booking
Zenoti
Reporting
Available in Bella Booking. core reports all plans; 30 total with advanced reports on Professional; custom reports upon request (Professional).
Available in Zenoti. Enterprise-grade analytics and BI.
Online booking analytics
Available in Bella Booking. Native: traffic sources, drop-off funnel & visit-to-booking conversion - all plans, no Google Analytics.
Not available in Zenoti. The native Conversion report is a sales-leads CRM pipeline; booking-page traffic relies on GA4/GTM..
Product inventory
Available in Bella Booking.
Available in Zenoti. Full inventory with purchase orders.
Multi-location
Available in Bella Booking. Per-location databases, copy services between locations.
Available in Zenoti. Built for multi-location and franchises.
Loyalty programme
Available in Bella Booking. Professional plan.
Available in Zenoti. Points and rewards system.
Client reviews
Available in Bella Booking. Verified appointments, AI moderation, Professional plan.
Available in Zenoti. Built-in feedback and reviews.

Platform & Support

Feature
Bella Booking
Zenoti
Mobile app
Partly available in Bella Booking. Installs on your phone from the browser: home-screen icon, full screen, push notifications. Not listed in the app stores.
Available in Zenoti. Native iOS and Android apps.
AI assistant
Available in Bella Booking. All plans.
Available in Zenoti. Zeenie AI assistant.
API access
Available in Bella Booking. Professional plan.
Available in Zenoti. Open API for integrations.
HIPAA compliance
Not available in Bella Booking.
Available in Zenoti. HIPAA-compliant for med-spas.
Digital tipping
Available in Bella Booking. Clients tip team members after appointments via Stripe (Professional plan, via the review-and-tip flow).
Available in Zenoti. Built-in gratuity management.
Command palette (global search)
Available in Bella Booking. Cmd+K global search and navigation.
Not available in Zenoti.
Service variants with client eligibility
Available in Bella Booking. Named variations with per-variant pricing, duration, timing, and client eligibility (first-time/returning).
Available in Zenoti. Service variants.
Prerequisite services (consultation first)
Available in Bella Booking. Require a consult (or any service) before a treatment books online - Completed or Booked mode, Any/All, same-cart unlock in Booked mode; the team can override on the dashboard.
Available in Zenoti. Prerequisite Services with validity window (enterprise).
AI business digest
Available in Bella Booking. Weekly and monthly AI-generated performance summaries with actionable insights.
Not available in Zenoti.
Prepaid packages
Available in Bella Booking. Session bundles with online purchase, online redemption, auto-apply at checkout.
Available in Zenoti. Package management.
Saved cards / Card on File
Available in Bella Booking. Clients save cards; the team charges via Card on File at checkout.
Available in Zenoti. Stored payment methods.
Accessibility & personalisation (themes, fonts, density)
Available in Bella Booking. Dark mode, dyslexia-friendly reading fonts, colour themes, density modes, reduced-motion, focus mode.
Not available in Zenoti.

Pricing breakdown

What you'll actually pay

Prices shown are starting prices. Bella Booking Starter includes up to 3 team members; Professional includes unlimited team members. Competitor pricing may vary based on team size.

Bella Booking

Solo (1 team member)$25
6 team members$99
12 team members$99
Commission on bookings0%
Payment processing (when used)
Stripe's standard rate for your country + 1%In the US: 2.9% + US$0.30 (Stripe) + 1% (Bella Booking) = 3.9% + US$0.30
SMS reminders50-500/mo included

Solo (1 team): $25/month USD โ€ข Starter (1-3 team): $67/month USD โ€ข Professional (4+): $99/month USD

Zenoti

Solo (1 team member)Custom quote
6 team membersCustom quote
12 team membersCustom quote
Pricing modelCustom quote - typically annual contracts
Commission0%
Payment processing (when used)Integrated via Zenoti Payments

Additional costs to consider

  • โ€ข Implementation/setup fees (typically required)
  • โ€ข Annual contract commitment
  • โ€ข SMS and marketing add-ons

Pricing information based on publicly available data as of 2026-03-07. Visit each provider's website for current pricing.

What Zenoti does well

We believe in honest comparisons. Here's what Zenoti excels at:

  • 1Enterprise-grade platform built for multi-location and franchise operations
  • 2AI assistant (Zeenie) for business insights and automation
  • 3Full membership and package management
  • 4Built-in payroll and commission tracking
  • 5HIPAA compliance for medical spas
  • 6Extensive integrations and open API
  • 7Strong in enterprise segment globally

Zenoti might be better if...

We believe in helping you find the right solution, even if it's not us. Here are some scenarios where other options might serve you better:

  • 1Purpose-built for enterprise and franchise operations
  • 2AI assistant (Zeenie) with mature capabilities
  • 3Built-in payroll and commission processing
  • 4HIPAA compliance for medical spas
  • 5Email marketing campaign builder

Still not sure? - we'll give you an honest assessment of whether Bella Booking is right for your business.

Rated 5.0 on Capterra

โ€œGreat support for small businessโ€
Jalpa P., Owner ยท Capterra review
โ€œUser-friendly and reliable booking system with quick supportโ€
Ricky K., Hair Salon Barber ยท Capterra review
โ€œBest booking system ever!โ€
Sharon C., Owner ยท Capterra review

Switching from Zenoti?

We make it easy. Free onboarding on every plan, with free data migration on Starter and Professional.

Free data migration on Starter and Professional
Personal onboarding help
No credit card required
Start free trial

See full switching guide from Zenoti

How to switch from Zenoti

Step-by-step guide to export your data and move to Bella Booking. We offer free onboarding on every plan, and free data migration on Starter and Professional.

Estimated time: 2-3 hours
  1. 1

    Export guest/client details

    Go to Guests > Manage Guests > click the Export icon > choose CSV, Excel, or PDF format.

  2. 2

    Export reports

    Click the Reports icon from the main menu > search and run the report you need > click the Export icon > choose Excel or CSV. Reports with 150,000+ rows or spanning more than a year may be emailed instead of downloaded directly.

  3. 3

    Run a full data backup

    Go to Admin > Backup your data. This provides a comprehensive off-boarding data export including clients, appointments, and other business data.

  4. 4

    Send your exports to Bella Booking

    Email your exported files to our onboarding team. We will import your clients, validate the data, and help set up your services and team schedules.

A note on appointment history

We generally recommend not importing old appointment history. Importing past appointments can trigger unintended automated messages (reminders, review requests, reminders to rebook, follow-up messages) and cause data inconsistencies. Your clients and services are the essential data for a clean start. If you do want some history carried over, we recommend a tight recent range (e.g. the last 3 months), and our migration team will ensure no notifications are sent accidentally.

Good to know

Owner or Manager role permissions may be required to access export features. Large reports (150K+ rows or 1+ year) are emailed rather than downloaded directly. Some help articles require a Zenoti account login to view.

Official export documentation: Zenoti help centre

Can't export your data?

No problem, we can work with anything. Screenshots of your service list, a link to your public booking page, a photo of your price board, or even a typed-up list. Send us whatever you have and we will build your account from it.

Need help with the migration?

Our team will handle the data import, set up your services, and walk you through everything, included free with every plan. We accept data in any format: CSV, Excel, screenshots, photos, links, or anything else you can send.

Sources: Information gathered from www.zenoti.com. Last verified: 2026-03-07.

Found an error? and we'll correct it promptly.

Important Notice

The information about Zenoti on this page is based on publicly available data as of 2026-03-07 and is provided for general comparison purposes only. Pricing, features, and policies may change at any time without notice. We make reasonable efforts to keep this information accurate, but we cannot guarantee its completeness or current accuracy.

Always verify directly with Zenoti before making any business decisions. This comparison reflects our understanding and may not capture all nuances of their offerings.