Bella Booking
Bella Booking
vs
S
Shortcuts

Bella Booking vs Shortcuts

Pure cloud. Transparent pricing. No sales calls needed.

An honest comparison to help you choose the right salon, spa or clinic software for your business - whatever its size.

Last updated: October 2026
Try Bella Booking free

Quick facts at a glance

A side-by-side overview of key differences

Prices shown in USD unless marked A$

Feature
Bella Booking
Shortcuts
Founded
2021
2002
Headquarters
Sydney, Australia
Australia
Best for
Beauty, Wellness & Health Practices - solo practitioners to multi-location groups
Hair salons, barbers, beauty clinics, nail bars, multi-site brands
Monthly Pricing
Starter/Professional
Per their pricing model
Solo (1 team member)
$25
$$$ (Custom quote)
6 team members
$99
$$$ (Custom quote)
12 team members
$99
$$$ (Custom quote)
Commission
0% (never)
0% - "no new client fees" (per website)

Bella Booking: Starter plan for 1-3 team members, Professional for 4+ (unlimited). Competitor pricing from official sources, verified October 2026.

Which is right for you?

An honest look at when each platform makes sense

Consider Bella Booking if...

  • Transparent pricing published on website - no sales calls needed
  • Pure cloud - access from any device, no installation required
  • Online booking included on all plans (Shortcuts requires Climb+)
  • Deposit collection on all plans (Shortcuts requires Climb+)
  • Walk-in management on all plans (Shortcuts requires Climb+)
  • Waitlist management included (not available on Shortcuts)
  • Memberships with recurring Stripe billing, 9 billing cycles, and session tracking (not available on Shortcuts)
  • SMS reminders included (50-500/month) - no bundles to purchase
  • Free data migration on Starter and Professional
  • Simple, modern interface designed for ease of use
  • Family/dependent booking (not available on Shortcuts)
  • Client reviews included (Professional plan)
  • Attendance tracking with time clock and PIN
  • AI Assistant for business insights
  • No contract lock-in
  • Client confirmation system with one-click links
  • Service-level deposit and cancellation policy overrides
  • Accessibility & personalisation - dark mode, dyslexia-friendly fonts, colour themes, density modes
  • Prepaid packages on Professional (Shortcuts sells series packs on its top Summit tier)
  • Gift card online redemption at booking checkout
  • Clients can tip online after the appointment (Shortcuts takes tips on its terminal at checkout)
  • Digital forms with e-signatures and auto-send (not available on Shortcuts)
  • Resource management with capacity controls and auto-assignment (Shortcuts: Summit tier only)
  • 31 reports with charts and comparison mode

Consider Shortcuts if...

  • You want 24/7 local Australian phone support
  • You need an established platform with a long track record
  • Multi-site centralised management is essential
  • Visual treatment records and contraindications are important
  • You prefer a hybrid cloud/on-premise setup
  • Xero integration for accounting is a must-have

We believe in helping you find the right fit, even if it's not us.

Detailed feature comparison

A comprehensive look at what each platform offers

Available
Partial / Limited
Not available

Scheduling & Booking

Feature
Bella Booking
Shortcuts
Online booking (24/7)
Available in Bella Booking. 24/7 self-service.
Partly available in Shortcuts. Climb and Summit tiers only.
Appointment scheduling
Available in Bella Booking. Drag-and-drop, pick-on-calendar moves with suggested times, Find a time, gap-fill scoring.
Available in Shortcuts. Colour-coded calendar.
Multi-service booking
Available in Bella Booking.
Available in Shortcuts.
Multi-staff parallel appointments
Available in Bella Booking. Multi-team-member simultaneous services.
Not available in Shortcuts.
Waitlist management
Available in Bella Booking.
Not available in Shortcuts.
Incomplete booking recoveryShortcuts has no documented abandoned booking recovery. Bella captures drafts and provides a Waitlist panel for follow-up.
Available in Bella Booking. Auto-capture + SMS/email reminder + Waitlist panel with "Book for client" action.
Not available in Shortcuts.
Walk-in management
Available in Bella Booking.
Partly available in Shortcuts. Climb and Summit tiers only.
Reserve with Google
Available in Bella Booking.
Available in Shortcuts.
Self check-in
Not available in Bella Booking.
Available in Shortcuts.
Processing time (bookable gap)
Available in Bella Booking. Bookable gap - client stays, team member free for other appointments.
Partly available in Shortcuts. Basic gap between services.
Buffer time before/after
Available in Bella Booking. Before & after - blocks team member and resource for setup/cleanup.
Not available in Shortcuts.
Location-level timing defaultsNo competitor offers location-level default timings with per-service inheritance
Available in Bella Booking. Location-level defaults with per-service overrides and inheritance.
Not available in Shortcuts.
Schedule optimisation
Available in Bella Booking. 3 modes: Show All, Reduce Gaps, Eliminate Gaps - per location.
Partly available in Shortcuts. Smart scheduling for staff/room/equipment - no client-facing gap modes.
Find a time wizard
Available in Bella Booking. Availability-first wizard with cross-day browsing and gap-fill scoring (Best fit / Great fit / Good fit).
Not available in Shortcuts.

Client Management

Feature
Bella Booking
Shortcuts
Client CRM
Available in Bella Booking. Profiles, history, notes, documents.
Available in Shortcuts. Client profiles and history.
Client history & notes
Available in Bella Booking.
Available in Shortcuts.
Visual treatment records
Not available in Bella Booking.
Partly available in Shortcuts. Summit tier only.
Custom client forms
Available in Bella Booking. Form builder with ten field types including signatures and file upload, auto-send before appointments.
Available in Shortcuts.
Contraindications tracking
Not available in Bella Booking.
Available in Shortcuts.

Team Management

Feature
Bella Booking
Shortcuts
Team scheduling
Available in Bella Booking. 1 for solo, up to 3 for starter, unlimited for professional.
Available in Shortcuts.
Employee rostering
Available in Bella Booking.
Available in Shortcuts.
Role permissions
Available in Bella Booking. 4 built-in roles (3 customisable), 50+ granular permissions across 19+ modules.
Available in Shortcuts.
Staff pricing tiers
Available in Bella Booking. Customisable pricing tiers (e.g. Junior/Senior/Master).
Available in Shortcuts.
Staff performance tracking
Available in Bella Booking.
Available in Shortcuts.

Payments & POS

Feature
Bella Booking
Shortcuts
Integrated EFTPOS/payments
Partly available in Bella Booking. Software-based checkout - cash, card, or card on file (charge saved cards); no integrated card reader.
Available in Shortcuts. Via ShortcutsPay.
Online booking deposits
Available in Bella Booking. Fixed amount or percentage; part and full payments before the appointment.
Partly available in Shortcuts. Climb and Summit tiers only.
Gift cards (physical & digital)
Available in Bella Booking. Digital gift cards, both amount-based and service-based, with Stripe payment (Professional plan).
Partly available in Shortcuts. Climb and Summit tiers only.
Gift card online redemption
Available in Bella Booking. Clients apply gift cards at online booking payment step.
Not available in Shortcuts.
Memberships
Available in Bella Booking. Recurring plans with Stripe billing, 9 billing cycles, benefits with session tracking, online purchase, pause/resume.
Not available in Shortcuts.
Service add-ons
Available in Bella Booking. Optional or required per service, single/multi-select, price and duration.
Partly available in Shortcuts. Required services for online bookings.
Product & retail sales
Available in Bella Booking.
Available in Shortcuts.
Afterpay / Buy Now Pay Later
Available in Bella Booking. Afterpay / Clearpay BNPL for deposits, gift cards, and packages (AU, NZ, US, CA, UK).
Not available in Shortcuts.
Discount reasons at checkout
Available in Bella Booking. Discount reasons at checkout with Discount summary report.
Available in Shortcuts. Configurable discount reasons with reporting.

Communication & Marketing

Feature
Bella Booking
Shortcuts
SMS confirmations
Available in Bella Booking. 50-500/month included.
Available in Shortcuts. Included on all plans.
Email/SMS marketing
Available in Bella Booking. Email campaigns with audience filters, branded composer or your own HTML (paste a Canva Email design), open/click tracking - unlimited within Messages Plus (fair use).
Partly available in Shortcuts. Climb and Summit tiers; Marketing Plus is an add-on.
Custom message templates
Available in Bella Booking. With variables ({{FirstName}}, etc.).
Available in Shortcuts.
Targeted promotions
Not available in Bella Booking.
Partly available in Shortcuts. Summit tier only.
Two-way SMS messaging
Available in Bella Booking. Dedicated number, threaded inbox, auto-handling replies (Messages Plus add-on).
Available in Shortcuts. SMS confirmation replies tracked with colour coding.
Dedicated business phone number
Available in Bella Booking. Your own business number - clients see your number, not a platform number (Messages Plus add-on).
Not available in Shortcuts.
Auto-reply handling
Available in Bella Booking. Keyword-based: YES/Y confirms (your own Confirmed message replies), NO flags for follow-up or cancels per your setting, STOP unsubscribes.
Available in Shortcuts. Reply auto-updates appointment status (confirmed/cancelled).
Bulk SMS campaigns
Available in Bella Booking. SMS and email campaigns with audience filtering (incl. birthdays this month/week) and scheduling (Messages Plus add-on).
Available in Shortcuts. One-time SMS blasts and automated campaigns with reporting.

Business Management

Feature
Bella Booking
Shortcuts
Sales tracking
Available in Bella Booking.
Available in Shortcuts.
Stock management
Available in Bella Booking.
Partly available in Shortcuts. Climb and Summit tiers only.
Reporting & analytics
Available in Bella Booking. core reports all plans; 30 total with advanced reports on Professional; custom reports upon request (Professional).
Available in Shortcuts. 50+ reports (claimed).
Online booking analytics
Available in Bella Booking. Native: traffic sources, drop-off funnel & visit-to-booking conversion - all plans, no Google Analytics.
Not available in Shortcuts. Staff/service/revenue reports only; no native online-booking traffic-source attribution or funnel..
Business benchmarking
Not available in Bella Booking.
Partly available in Shortcuts. Summit tier only.
Multi-location support
Available in Bella Booking. Per-location databases, copy services between locations.
Available in Shortcuts. Centralised multi-site management.

Platform & Support

Feature
Bella Booking
Shortcuts
Cloud-based (fully)
Available in Bella Booking. Pure cloud - access from anywhere.
Partly available in Shortcuts. Hybrid cloud/on-premise architecture.
Mobile app for clients
Partly available in Bella Booking. Installs on your phone from the browser: home-screen icon, full screen, push notifications. Not listed in the app stores.
Partly available in Shortcuts. Standard guest app; branded app on Summit.
Mobile reports
Available in Bella Booking. Responsive web.
Available in Shortcuts. Via My Salon app.
Australian support team
Available in Bella Booking. Sydney-based team, with responsive support across multiple timezones.
Available in Shortcuts. 24/7 local phone support.
Easy onboarding
Available in Bella Booking. Free setup help on every plan; data migration on Starter and Professional.
Available in Shortcuts. Onboarding included.
Free data migration
Available in Bella Booking. Starter and Professional.
Not available in Shortcuts. Not stated on website.
Transparent pricing
Available in Bella Booking. Published on website.
Not available in Shortcuts. Contact sales for a quote.
Real-time dashboard updates
Available in Bella Booking. Live updates via SignalR - no page refresh.
Not available in Shortcuts.
AI business digest
Available in Bella Booking. Weekly and monthly AI-generated performance summaries with actionable insights.
Not available in Shortcuts.

Unique Features

Feature
Bella Booking
Shortcuts
Family/dependent booking
Available in Bella Booking. Book for children, partners, parents, pets, and more.
Not available in Shortcuts.
Loyalty programme
Available in Bella Booking. Professional plan.
Available in Shortcuts. Points accrual and redemption at the point of sale.
Attendance tracking (time clock)
Available in Bella Booking. Time clock with PIN, Professional plan.
Not available in Shortcuts.
AI Assistant
Available in Bella Booking. All plans.
Not available in Shortcuts.
Resource management (rooms, equipment)
Available in Bella Booking. Capacity controls, auto-assignment, scheduler resource view.
Partly available in Shortcuts. Summit tier only.
Automatic waitlist slot matching
Available in Bella Booking. Automatic matching with team notifications.
Not available in Shortcuts.
Activity logging (audit trail)
Available in Bella Booking. Full appointment audit trail.
Not available in Shortcuts.
Multi-service appointment grouping
Available in Bella Booking. Grouped on scheduler with full-details tooltip.
Not available in Shortcuts.
Client reviews
Available in Bella Booking. Verified appointments, AI moderation, Professional plan.
Not available in Shortcuts.
Digital tipping
Available in Bella Booking. Clients tip team members after appointments via Stripe (Professional plan, via the review-and-tip flow).
Available in Shortcuts. Tip prompt on the integrated terminal at checkout, split across the team members who did the work.
Command palette (global search)
Available in Bella Booking. Cmd+K global search and navigation.
Not available in Shortcuts.
Service variants with client eligibility
Available in Bella Booking. Named variations with per-variant pricing, duration, timing, available times, and client eligibility (first-time/returning).
Not available in Shortcuts.
Prerequisite services (consultation first)
Available in Bella Booking. Require a consult (or any service) before a treatment books online - Completed or Booked mode, Any/All, same-cart unlock in Booked mode; the team can override on the dashboard.
Partly available in Shortcuts. Same-visit required service in cart - not a historical consult gate.

Integrations

Feature
Bella Booking
Shortcuts
Xero integration
Not available in Bella Booking.
Partly available in Shortcuts. ANZ only, add-on.
Shopify integration
Not available in Bella Booking.
Partly available in Shortcuts. Add-on.
Mailchimp integration
Partly available in Bella Booking. Native email campaigns built in instead.
Partly available in Shortcuts. Add-on.
Prepaid packages
Available in Bella Booking. Session bundles with online purchase, online redemption, auto-apply at checkout.
Partly available in Shortcuts. Series packs on the Summit tier.
Accessibility & personalisation (themes, fonts, density)
Available in Bella Booking. Dark mode, dyslexia-friendly reading fonts, colour themes, density modes, reduced-motion, focus mode.
Not available in Shortcuts.

Pricing breakdown

What you'll actually pay

Prices shown are starting prices. Bella Booking Starter includes up to 3 team members; Professional includes unlimited team members. Competitor pricing may vary based on team size.

Bella Booking

Solo (1 team member)$25
6 team members$99
12 team members$99
Commission on bookings0%
Payment processing (when used)
Stripe's standard rate for your country + 1%In the US: 2.9% + US$0.30 (Stripe) + 1% (Bella Booking) = 3.9% + US$0.30
SMS reminders50-500/mo included

Solo (1 team): $25/month USD โ€ข Starter (1-3 team): $67/month USD โ€ข Professional (4+): $99/month USD

Shortcuts

Solo (1 team member)Custom quote
6 team membersCustom quote
12 team membersCustom quote
Pricing modelCustom quote - 3 tiers (Base, Climb, Summit)
Commission0% - "no new client fees" (per website)
Payment processing (when used)Integrated EFTPOS via ShortcutsPay

Additional costs to consider

  • โ€ข SMS bundles (additional cost)
  • โ€ข Marketing Plus add-on (additional cost)
  • โ€ข Xero integration add-on (additional cost)

Pricing information based on publicly available data as of October 2026. Visit each provider's website for current pricing.

What Shortcuts does well

We believe in honest comparisons. Here's what Shortcuts excels at:

  • 1Australian company with 24/7 local phone support
  • 2Established platform with 14,000+ businesses
  • 3Extensive reporting (50+ reports claimed)
  • 4Multi-site management with centralised control
  • 5Reserve with Google integration
  • 6Integrated EFTPOS terminal support (ShortcutsPay)
  • 7Visual treatment records and contraindications (Summit)
  • 8Xero and Shopify integrations available as add-ons

Shortcuts might be better if...

We believe in helping you find the right solution, even if it's not us. Here are some scenarios where other options might serve you better:

  • 124/7 local Australian phone support
  • 2Established platform (since 2002) with 14,000+ businesses
  • 3Visual treatment records and contraindications (Summit)
  • 4Xero integration for Australian accounting
  • 5Branded client mobile app (Summit)

Still not sure? - we'll give you an honest assessment of whether Bella Booking is right for your business.

Rated 5.0 on Capterra

โ€œTry Bella, You Won't Regret It!โ€
Emma W., Owner Operator ยท Capterra review
โ€œGreat support for small businessโ€
Jalpa P., Owner ยท Capterra review
โ€œUser-friendly and reliable booking system with quick supportโ€
Ricky K., Hair Salon Barber ยท Capterra review

Switching from Shortcuts?

We make it easy. Free onboarding on every plan, with free data migration on Starter and Professional.

Free data migration on Starter and Professional
Personal onboarding help
No credit card required
Start free trial

See the full guide to switching from Shortcuts

Still comparing? More Shortcuts alternatives

How to switch from Shortcuts

Step-by-step guide to export your data and move to Bella Booking. We offer free onboarding on every plan, and free data migration on Starter and Professional.

Estimated time: 1-2 hours
  1. 1

    Export your client list

    Go to Tools > Marketing > select the fields you want to include > click Compute > click Done > save the file. The export is a TXT file - open it in Excel using the Text Import Wizard with comma/space delimiters, then save as an Excel workbook.

  2. 2

    Export reports (optional)

    Shortcuts reports can be exported as PDF. Navigate to the relevant report section and use the print or export option. For data in a spreadsheet format, contact Shortcuts support to request a data extract - or send us a screenshot and we will work from that.

  3. 3

    Send your exports to Bella Booking

    Email your exported files to our onboarding team. We will import your clients, validate the data, and help set up your services and team schedules.

A note on appointment history

We generally recommend not importing old appointment history. Importing past appointments can trigger unintended automated messages (reminders, review requests, reminders to rebook, follow-up messages) and cause data inconsistencies. Your clients and services are the essential data for a clean start. If you do want some history carried over, we recommend a tight recent range (e.g. the last 3 months), and our migration team will ensure no notifications are sent accidentally.

Good to know

The client export produces a TXT file (not CSV or Excel natively) - it requires manual conversion via Excel's Text Import Wizard. Bulk appointment history export is not publicly documented.

Official export documentation: Shortcuts help centre

Can't export your data?

No problem, we can work with anything. Screenshots of your service list, a link to your public booking page, a photo of your price board, or even a typed-up list. Send us whatever you have and we will build your account from it.

Need help with the migration?

Our team will handle the data import, set up your services, and walk you through everything. Onboarding help is free on every plan, and data migration is free on Starter and Professional. We accept data in any format: CSV, Excel, screenshots, photos, links, or anything else you can send.

Sources: Information gathered from www.shortcuts.com.au. Last verified: October 2026.

Found an error? and we'll correct it promptly.

Important Notice

The information about Shortcuts on this page is based on publicly available data as of October 2026 and is provided for general comparison purposes only. Pricing, features, and policies may change at any time without notice. We make reasonable efforts to keep this information accurate, but we cannot guarantee its completeness or current accuracy.

Always verify directly with Shortcuts before making any business decisions. This comparison reflects our understanding and may not capture all nuances of their offerings.