Medical Spa Booking Software

Yes. Attach files including consent forms, medical documents, and before/after photos to client profiles. Supported formats include PDF, DOC, DOCX, JPG, PNG, and more (max 5MB each). Files are stored securely and easily accessible during appointments.

Yes. Open any client or appointment photo and mark it up with the built-in tools — pen, rectangle, ellipse, arrow, and text, with a colour picker and adjustable stroke width — to map injection points or treatment areas. Saving creates an annotated copy and keeps the original photo untouched, so you always retain the clean clinical image.

On all plans, require deposits (fixed amount like $200, or percentage like 50%) when clients book online. Set service-specific policies—for example, require 50% deposit for injectables but no deposit for consultations. Automatic refund processing via Stripe.

Yes. Store detailed client notes including medical history, allergies, medications, medical conditions, and contraindications. This information is accessible when booking appointments and helps ensure safe treatment delivery.

Create bundles combining multiple treatments into one package with flexible pricing — set a total price, apply a discount percentage, or offer bundles for free. For example, a laser treatment bundle might include consultation, multiple treatment sessions, and follow-up services. Enable Show Savings to display savings during online booking. Clients book the entire bundle in one transaction.

Yes. Clients can view available practitioners (nurses, aestheticians) and book directly with their preferred professional. Assign services to specific practitioners based on qualifications and credentials.

Configure SMS and email reminders before appointments. Customise templates with variables like client name, date, time, and services. Include pre-treatment instructions and confirmation links.

Over 20 reports including Appointments Summary, Cancellations, Sales Summary, Practitioner Sales, Practitioner Utilisation, Client Retention, Booking Source, Gift Cards, Loyalty, Discount Summary, Attendance, and more. All support date filtering and CSV export for analysis.

Yes. Create separate services for consultations and treatments with different durations, prices, and deposit requirements. Many med spas require consultations before certain procedures.

Yes! When Afterpay (or Clearpay in the UK) is enabled, clients can split payments into 4 interest-free instalments for deposits, gift card purchases, and package purchases. You receive the full amount upfront. Available in Australia, New Zealand, United States, Canada, and the United Kingdom.

Yes — the optional Messages Plus add-on gives your business a dedicated phone number with a two-way SMS inbox. Clients can reply to appointment reminders to confirm, and you can send SMS and email campaigns for promotions and announcements. Automated messages (reminders, confirmations) are included on all plans.

Yes. With Messages Plus, describe your email in a sentence and Bella drafts a subject and body — grounded in your med spa's own description. It is a first draft you edit and make your own, never auto-sent. Before any campaign goes out, Bella checks it: SMS against anti-spam rules and email for spam-trigger words and deliverability, so a treatment promotion lands in the inbox rather than the spam folder. Serious problems are flagged to fix; smaller ones appear as warnings.

Yes. Bella AI is an assistant you can ask anything about your business — schedules, clients, revenue, team performance. A weekly AI business digest analyses your data and sends a personalised performance summary with actionable insights to your email.

Create recurring subscription plans — for example, a monthly skin rejuvenation membership or discounted injectable maintenance at a flat rate. Billing is handled automatically through Stripe with 9+ frequency options from weekly to annually. Clients purchase memberships through your online booking page and view plan details, track included sessions, and check their next billing date through the My Membership portal.

Yes! On the Professional plan, clients who completed an appointment can leave a verified review with star ratings and optional written feedback. AI moderation checks reviews before publishing, and you can respond publicly. Reviews appear on your online booking page.

Yes! When digital tipping is enabled, clients can leave tips for their practitioner after appointments via your online booking portal. Tips are processed through Stripe and both you and the team member are notified.

Bella Booking captures incomplete bookings automatically — a feature most booking systems don't offer. When an authenticated client reaches the Review step and leaves without confirming, their selection is saved as a draft. You see it in the Follow-ups side panel and on a dashboard amber KPI card, with a one-tap 'Book for client' action. Enable the automatic reminder and the client receives an SMS or email with a resume link. Particularly valuable for higher-value treatments where a missed booking represents significant revenue loss.

Yes. Bella Booking is Australian-headquartered with pricing in AUD (GST included), Australian Stripe payment processing at domestic rates (1.7% + 30c), SMS sent through Australian carriers for reliable delivery, and support available during Australian business hours. There are no currency surprises or international transaction fees.

No. Bella handles scheduling, payments, and client management. For clinical documentation (treatment protocols, medical director sign-off, controlled substance tracking, HIPAA-compliant medical records), you will need a complementary clinical system. Bella is designed for the business operations side of your med spa — the appointments, revenue, and client experience — not the clinical documentation side.