Feature comparison
Which Booking Software Can Refund and Void a Sale?
All 15 platforms document a refund path, and 8 also document some form of void or sale correction. Only 4 pair full and partial refunds with an undo that takes a completed sale out of your reports; the rest restrict it by tender or sale state, or leave it undocumented.
Last updated: September 2026
Every platform on this page can send money back. The difference is what happens to everything else the sale touched, and what you do when the checkout itself was wrong. Bella Booking reverses all of it through one engine: thirteen balances a cancel, refund or void can move, from the card charge and the deposit to the gift-card balance, the package and membership sessions, the loyalty points, the referral reward and the product stock. Full or partial refunds carry a reason; on a partial refund you pick line by line what the client gets back. Void a sale and the whole checkout unwinds, the sale leaves your takings without landing in your refund column, and the appointment comes back so you can ring it up properly. A data-entry slip does not need any of that: the collection method, the team member credited, the receipt note and the sale date can each be corrected in place, with a reason and an edit history. Below is a comparison of what 15 platforms document publicly, checked on 1 September 2026.
Bella Booking's refunds and corrections
Refunds, voids and sale corrections on all plans; refund to client credit on Professional
- Full or partial refunds against the original sale, every one with a reason (Product defect, Customer dissatisfaction, Incorrect item, Incorrect amount, Other)
- Card on File refunds go back through Stripe automatically; cash, manual card and other tenders are recorded for your own reconciliation
- Thirteen balances reversed by one engine: card payment, deposit, cancellation fee, gift-card balance, client credit, package sessions, membership sessions, a package or gift card the sale sold, redeemed loyalty points, a used referral reward, once-per-client offers and product stock
- On a partial refund you choose line by line what comes back: package and membership sessions, loyalty points, a referral reward, and once-per-client offers such as a promo code, new-client offer or birthday reward
- Void a sale when the checkout was wrong: money back to the tender, everything the sale consumed restored, the sale marked Voided so it leaves your takings without landing in your refund column, and the appointment handed back for re-checkout
- Correct a finished sale in place, no refund needed: collection method, the team member credited, the receipt note and the sale date, each with a mandatory reason and an entry in the sale's Edit history
- Refunds land on the day they are issued, never back on the original sale day, so a period you have already reconciled is never rewritten
- The client gets a Refund issued message with their amended receipt, and a per-refund Notify the client toggle keeps a quiet correction quiet
Refunds & corrections across 15 platforms
Based on publicly available feature documentation
| Platform | Available | Details |
|---|---|---|
| Bella Booking | Yes | Refunds, voids and sale corrections on all plans; refund to client credit on Professional |
| Fresha | Partial | Refund by item or by amount with a reason; voiding takes a sale out of report totals and restocks products, but a sale that includes a card payment has to be refunded instead, and a sale paid with a business gift card is refunded as cash rather than back to the card |
| Timely | Partial | Itemised partial and full invoice refunds, automatic on TimelyPay and manual otherwise; voiding does not refund, cannot be undone and hides the sale from your account. Gift voucher and package lines cannot be refunded |
| Shortcuts | Partial | A refund is rung up as a new negative sale from client history, back to card, cash or account credit; no refund reason, and no void or sale-correction article in the current knowledge base |
| Square Appointments | Partial | Full, partial and itemised refunds with a reason, within one year of the sale and never reversible; no void or correction of a completed Appointments sale documented (voiding is a Square for Restaurants check feature) |
| Vagaro | Yes | Refunds documented for services, products, packages and package visits, memberships and membership visits, each with a reason; Undo Checkout reopens a checked-out appointment, but not one paid by card or Vagaro Pay Later |
| Phorest | Yes | Voiding undoes the whole sale including deposits, needs a reason, refunds a PhorestPay card automatically and puts the appointment back to incomplete; partial refunds, tip refunds and edits to a paid sale sit in the same help section |
| Booksy | Partial | Full and partial refunds on Booksy Payments transactions, including deposits and cancellation fees; no void or sale-correction workflow documented in the checkout and transactions help section |
| Setmore | Partial | Issue Refund on a payment receipt, full or partial by amount; no refund reason, no void, and deposits are not refunded automatically (you process those through your payment provider) |
| GlossGenius | Partial | Full and partial refunds within 120 days, back to the original payment method only and never reversible; no refund reason and no void documented |
| Mindbody | Partial | Return All or Return this item with a required reason kept in the Returns report, and a Void that removes a sale as if it never happened, but only one refund is possible per purchase, voiding is not available with Mindbody Payments, and a sale with visits against it cannot be voided until you early-cancel or reassign each visit by hand |
| Mangomint | Partial | Refund line items walks you through commission and puts products back into stock; Refund amount skips both and leaves a remaining balance to resolve before reports are right. Voiding is documented for open sales |
| Boulevard | Yes | Full or partial refunds with a required refund explanation, to the original method, a gift card or an account balance; void the order the same day to re-take payment. A closed order cannot be reopened to add a service or gratuity |
| Kitomba | Partial | Full or partial refunds against an invoice in Kitomba 1, recorded in the Sales tab and the security log; available on Platinum and Diamond plans, and no void documented(Platinum and Diamond plans) |
| Zenoti | Yes | Refund an invoice with a reason and comments, a restock quantity and store-credit destinations, within 180 days; a closed invoice can also be reopened, edited or voided. A day package cannot be partly refunded, and refunding an invoice paid with a partly redeemed gift card needs an organisation setting Zenoti switches on for you |
| Treatwell | Partial | Cancellations inside your policy are refunded automatically by Treatwell Pro; for anything else the business tells Treatwell, which processes the refund, emails the client and adjusts commission. No self-service refund or void screen documented |
Based on publicly available feature documentation as of September 2026. Visit each provider's website for current information.
Frequently asked questions
- What is the difference between refunding a sale and voiding it?
- A refund says the sale happened and some or all of the money is going back. A void says the sale never happened at all. In Bella Booking a voided sale keeps its invoice number and stays in your Sales list marked Voided, but it leaves your takings entirely and is not counted as a refund either, and its appointment goes back to unpaid so you can correct what was sold and check out again. The two are mutually exclusive on one sale, because a record that was both would be excluded from your revenue and counted in your refund column at the same time. Phorest and Zenoti both draw the same distinction; Mindbody states plainly that voiding is not available with Mindbody Payments, and Fresha cannot void a sale that included a card payment.
- If I refund an appointment, does the client get their package session back?
- With Bella Booking, yes, and you decide. A full refund hands back everything the sale consumed: gift-card balance, store credit, package and membership sessions, loyalty points, a referral reward, a once-per-client offer, and product stock. On a partial refund nothing is returned on a guess, because an amount cannot tell you which session it belongs to; instead the refund screen lists what the client could get back and you set each line to Restore or Forfeit. Most platforms document the money movement only. Vagaro is the closest, with separate refund flows for package visits and membership visits, and Mangomint restocks products on a line-item refund.
- Can I fix a mistake on a completed sale without refunding the client?
- Yes, when the mistake is record-keeping rather than money. Bella Booking lets you correct the collection method (between cash, manual card and other), the team member credited on a line, the client-facing receipt note and the sale date, each with a mandatory reason that is written into the sale's Edit history. Anything backed by a real card charge, gift card or package has to be refunded or voided instead. Zenoti also lets you edit or reopen a closed invoice, and Phorest documents editing a paid sale and changing its date. Boulevard states the opposite: a closed order cannot be reopened to add a service or gratuity.
- Which day does a refund show up on in my reports?
- In Bella Booking a refund lands on the day it was issued, never back on the day of the original sale. Gross sales sit on the sale day, refunds sit in their own column on the refund day, and net is gross minus discounts minus refunds. That matches how a tax adjustment is attributed to the period you become aware of it, and it means a month you have already reconciled is never quietly rewritten by a refund that lands weeks later. A voided sale is different again: it is not a sale and not a refund, so it simply is not in the report at all.
- Who on my team can issue a refund or void a sale?
- In Bella Booking, refunds, voids, cancellation-fee refunds and sale corrections all sit behind the same sales:refund permission, held by Owner and Admin by default. Cancelling an appointment is a wider grant that reception normally holds, so reaching a completed checkout's money through the cancel dialog does not get around the refund permission. Kitomba records the user behind every refund in its security log, Zenoti requires role permissions before a closed invoice can be reopened, Mindbody splits refunding from refunding to a credit card into two separate staff permissions, and Timely requires a staff permission to void sales and payments.
- Do card refunds go back automatically, or do I handle them myself?
- It depends on how the sale was paid. In Bella Booking a Card on File payment is refunded through Stripe automatically and lands back on the client's card; cash, manual card and other tenders are record-only, so the refund is written into your books and you hand the money back yourself. Deposits reverse through the appointment's own Refund deposit action, and a charged late-cancellation or no-show fee has its own Refund fee action. Most competitors work the same way for their own processor: Timely refunds automatically only through TimelyPay, Phorest through PhorestPay, and Setmore does not refund deposits automatically at all.
Ready to make the switch?
We make it easy. Free onboarding on every plan, with free data migration on Starter and Professional.
Free data migration
Personal onboarding help
No credit card required
Found an error? and we'll correct it promptly.
Important Notice
The information about the platforms listed on this page is based on publicly available data as of September 2026 and is provided for general comparison purposes only. Pricing, features, and policies may change at any time without notice. We make reasonable efforts to keep this information accurate, but we cannot guarantee its completeness or current accuracy.
Always verify directly with the platforms listed before making any business decisions. This comparison reflects our understanding and may not capture all nuances of their offerings.