October 2026: Promo Codes on Off-Peak Prices & a Deposit Time Limit for Team Bookings
1 October 2026
Highlights
The better deal wins
Enter a promo code on an off-peak slot and Bella charges whichever is cheaper, the off-peak price or the normal price with the code. The cart says which applied.
A first draft for every review response
Suggest with AI drafts a reply to a client review that fits the star rating and what they wrote. You edit it, and it goes live only when you save it.
Online booking
Off-peak prices and promo codes never stack, and a code is no longer refused on an off-peak slot. When a client enters a code, Bella prices the booking both ways, the off-peak price with no code, or the normal price with the code taken off, and charges the cheaper one. If the code saves more, the service shows its normal price with the code applied and the cart says so; if the off-peak price saves more, it stays, and a code with nothing else to discount is not used up. A $10 code on a $125 service at 5% off-peak wins ($115 against $118.75); the same code on a $250 service loses and the off-peak price stays. At checkout, a code is refused on an off-peak line until your team sets the line to its normal price.
Scheduler
An appointment's Actions menu now covers three more jobs. Mark as no-show shows once the start time has passed for a client who hasn't been checked in, on the Scheduler, the appointment page and the Appointments list. It opens the cancel dialog with No show already chosen, and you can still change the reason. A checked-out appointment lists Edit sale and Void sale, the same corrections as on the sale itself and with the same permission, so you can fix a checkout without leaving the appointment. A cancelled appointment that still holds deposit money lists Refund deposit: a card deposit goes back to the card, up to what is left of it, and for a Cash, Card (Manual) or Other deposit Bella records the amount while you hand the money back. That covers deposits kept by a bulk cancel too, and the bulk cancel result links to each appointment that had one.
Payments
A new row under Settings > Payments > Payment policy, When a team member books, gives a client you book in a time limit to pay their deposit: 30 minutes to 7 days from when the appointment is made. Their Pending confirmation message can say until when the time is held. If the deposit is still unpaid when the time ends, the appointment is cancelled, the client gets your cancellation message, and the time is free to book again. It is separate from the window for online bookings, off until you turn it on, and only applies to appointments booked after that.
Reviews
When you respond to a review, select Suggest with AI and Bella drafts a reply from the star rating and what the client wrote. It uses your business description, the client's first name when Bella has one, and your country's spelling. A 4 or 5-star review gets a thank you that picks up something the client mentioned. A 1 or 2-star review gets an apology and an invitation to contact you directly. Drafts are written to leave out discounts, refunds and any health details the client shared. Nothing is published until you select Save response, so you can edit the draft first. Suggest another drafts a new one, and Restore my text brings back anything you had typed before the draft replaced it. It is there for team members with permission to respond to reviews.
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